Introduction
At CoreX PC, customer privacy and data protection are taken seriously. This Privacy Policy explains how customer information is collected, used, stored, and protected during sales, repairs, support services, website usage, and business operations.
1. Information Collected
CoreX PC may collect customer information including:
- Name
- Phone number
- Email address
- Billing and shipping address
- GST or business details (if applicable)
- Device specifications, serial numbers, and repair details
- Payment and transaction records
- Customer communication records
2. Purpose of Data Collection
Customer information is collected strictly for legitimate business purposes including:
- Order processing and invoicing
- Warranty and service support
- Delivery coordination
- Customer communication
- Fraud prevention and verification
- Internal accounting and business records
- Service quality improvement
3. Device Data & Privacy
Customers submitting devices for repair acknowledge that devices may contain personal or sensitive information. Customers are strongly advised to:
- Take full backups before service
- Remove sensitive data wherever possible
- Log out of personal accounts if necessary
CoreX PC is not responsible for data loss, software corruption, malware-related issues, or inaccessible password-protected devices.
4. Data Sharing
CoreX PC does not sell or rent customer information to third parties. Information may only be shared where operationally required with:
- Courier and logistics providers
- Payment gateway providers
- EMI or financing partners
- Government or legal authorities where required by law
5. Payment Security
Payments processed through UPI, bank transfers, payment gateways, or EMI services are handled through secure third-party financial systems. CoreX PC does not store confidential banking credentials such as PINs, CVV numbers, or passwords.
6. Warranty & Service Records
Invoices, repair history, warranty details, and service records may be maintained digitally or physically for customer support, warranty verification, legal compliance, and accounting purposes.
7. Marketing & Communication
CoreX PC may contact customers regarding:
- Service updates
- Warranty notifications
- Product availability
- Offers or promotions
- Business announcements
Customers may request removal from promotional communication at any time.
8. Website & Online Services
Users visiting the CoreX PC website or online platforms may have certain technical information collected such as:
- Browser type
- IP address
- Device information
- Website usage activity
This information is used for analytics, website performance, security, and service improvement purposes.
9. Data Protection
CoreX PC takes practical and reasonable measures to protect customer information against unauthorized access, misuse, or disclosure. However, no digital storage or online transmission system can be guaranteed to be completely secure.
10. Customer Responsibility
Customers are responsible for providing accurate and complete information during purchases, repairs, warranty claims, and support requests. Incorrect or misleading information may affect service eligibility or transaction processing.
11. Legal Compliance
CoreX PC may disclose customer information where required under applicable laws, court orders, government requests, or regulatory obligations.
12. Policy Updates
CoreX PC reserves the right to update or revise this Privacy Policy at any time without prior notice. Updated policies become effective immediately upon publication or communication.
13. Customer Consent
By purchasing products, using services, submitting devices for repair, or accessing CoreX PC platforms, customers acknowledge that they have read, understood, and agreed to this Privacy Policy.